There are two main issues that will affect when you receive your items.
1.Item Processing Time
After receiving your order,we will test the product carefully to ensure it passes our local QC test.
Different items require different testing durations with an average processing time of 3 working days; the item’s stock status will also affect the actual processing time. For small quantities, the typical processing time is between 1-2 working days. A larger quantity is approximately 2-5 working days.
Please note that these are only estimates.
|Postal Service/ Registered Postal Service||United States,Canada||7-15 business days|
| Australia,New Zealand,Singapore|
|6-12 business days|
| United Kingdom,France,Spain,|
|7-20 business days|
|Brazil,Italy,Mexico Except for Brazil||10-30 business days|
|Other Countries||7-25 business days|
|EMS||5-12business days,Please note that,due to longer customs clearance times,Standard Shipping times have been extended to 10-25 days for Brazil/Mexico and 10-15 days for all other destinations in Latin America.|
|3-8 business days.|
1) Estimated delivery time includes processing time and actual shipping time. Normally our processing will take 1-2 working days.
2) Estimated Delivery Time shown above is only for reference, since actual delivery time depends on shipping service selected, delivery schedule and local customs clearance time, especially during peak periods.
3) Shipping Costs shown include fuel surcharges and may change a bit due to the fluctuation of currency exchange rates.
4) For the order with only one item (only one item):
a. Packet has a tracking number, and a few countries finding
b. If you need Expedited Shipping , you can choose DHL /EMS
A.Does 1949deal.com offer free shipping service to any product?
Free shipping to worldwide 1949deal.com offers free shipping service to worldwide for all shipments via Airmail. We can freely offer the tracking number. 1949deal.com shipment is internationally delivered from free post Singapore. The delivery time is determined by the delivery method, destination, and the custom clearance time and so on. Generally, 1949deal.com delivers the goods via registered Airmail. Also you can choose EMS in our website. If you need other expresses like DHL, UPS, FedEx to deliver the package, please contact us.
B.How can I check out my order status?
Visit Order list in My Account, then you can check out your order status about whether it is shipped or partially shipped, the shipping date, tracking number, tracking website, etc. We freely offer tracking number for order . You can get the tracking number as per the following steps: My account→Order List→Select order. to get your Tracking Number.
C.What is Airmail ?
There are two kinds of airmail. One is Singapore Airmail, the other is China mainland airmail (herein referred as China airmail). Airmail stretches to nearly every corner of the world and has been broadly used in international shipping.
D.What’s the difference between Singepore airmail and China airmail?
The difference can be classified as the chart below
|China Airmail VS Singepore Airmail|
|Category||China Airmail||Singepore Airmail|
|Tracking No. (ends at)||CN||Singepore|
|Tracking Update Time||4-6 calendar days||3-4 calendar days|
|Tracking Boundary||China==>Destination Country||China==>Destination Country|
|Delivery Time||China airmail is 30-35 calendar days Singepore airmail is 25-30 calendar days|
Remarks: optimized shipping method between Singepore airmail and China airmail. Please make sure use the correct website for the tracking.
E.What will affect the delivery time?
The delivery time includes processing time and shipping time. Generally, the package can arrive in destination on time. Processing time means the time 1949deal handles the order internally. Delivery time is determined by the destination where the order is shipped to, which is the main element that affects delivery time. Moreover, the custom policy of destination country also influences the delivery time.
F.Instruction of shipping method
Register airmail (Singepore):http://www.singpost.com/ (Here you can track your cargo via the post websites for over 90 countries: Click the country at the bottom of the homepage and you can also track the cargo status when it arrives in your destination country)Register airmail (China): com.cn/item/itemStatusQuery.do?lan=0
1949deal.com has an automatic system to calculate the freight cost. Any questions, you can contact us.
DHL, TNT , FedEx and other express deliveryDHL: www.dhl.com
Express delivery needs more freight cost. If you want to deliver your goods via DHL, TNT, UPS, FedEx or other express forwarder, please contact 1949deal.com service
center. There is no selection item about DHL, UPS, FedEx and other express delivery on 1949deal.com at present.
G.How can 1949deal.com get my shipping address?
We’ll get your shipping address when you make payment by PayPal. Please note PayPal will be not sharing any of your financial information to us except shipping address
and a phone number which you explicitly wish to share with us. If the destination address is abnormal, Please leave us a message or contact our customer service, describe the problem;and also our customer service representative will confirm it with you before shipping the package.
H.What if I do not edit my shipping address before settling the payment?
We’ll treat the PayPal registration address as your receiving address if you do not edit your address. So, please make sure your receiving address is the same as your
PayPal registration address, otherwise you need to edit it.
I.How can I know my order has been shipped?
You’ll receive a notification email from us when your order is shipped. Information like shipping items, shipping time, tracking No. and tracking website is included. Also you can timely check your order status via “My Account, Order List”.
J.My tracking number is not working, what should I do?
Once package has left from 1949deal.com, it will take 1-2 business days to process in Singapore Post system. Please wait a little more time and try it again later. Any question, please leave message to us by visiting My Account. 1949deal customer service center will give your feedback within 0-24 hours.(on business day)
K.Why a single SKU of my order is shipped by EMS since I choose airmail as the shipping method for the whole order?
This is because this SKU must be over 2 KG (exceeds airmail’s limitation for weight). For such SKU, We will be shipped to you by other means，and
In this case ，Customers need to bear this cost！
L. when at the latest I should contact you if package do not received?
For the orders to South America, If you haven’t received your order after 30 calendar days (35 calendar days in peak season), please contact us by submit RMA
For other countries, If you haven’t received your order after 25 calendar days (30 calendar days in peak season), please contact us by submit RMA
M.Do I need to pay for Tax and Customs Duties?
1949deal.com sends products from Singapore which is a free port. Because there is no sale tax by imposed by Singapore government, customers will not pay any tax when shopping from us generally. As per our data, only less than 1% of the package was opened and checked by customs of destination country. Customers are responsible to pay for the taxes if import taxes are charged .
Although the possibility to have import taxes is near to zero, we strongly suggest that you’d better know your import policy before your purchase happens. You have to notice that some products may require special licenses or permits to import (such as high powered lasers). It is customers’ business to handle the products that are confiscated by the Customs in customers’ countries. You are responsible for assuring that the product can be lawfully imported to the destination country.
When ordering from 1949deal.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
Does my expedited shipping option (EMS, DHL, etc.) ensure my order will be shipped on the same day it is placed?
Unfortunately it does not. We’ll guarantee orders to be shipped by express priority. Averagely all orders are processed and shipped within 1-2 business days (see the processing time frame), regardless of the shipping option selected. The time of orders processed in 1949deal.com is the same.
N.Why was my order sent in multiple packages when it all could have fit in one box?
1949deal.com may decide to pack your items separately due to weight, size concerns or product shortage. You can check from your order list to see which parts are sent separately. You can review the status of all orders list in My Account。
O.How long will it take to process the back order?
We will send the products separately if some goods are out of stock and it takes 5 days or less to get back. Generally, it will take 5 days or less to prepare out of stock products. If it needs more time, we will inform you as soon as possible and your understanding will be highly appreciated. Our customer service representative will update the newest information immediately once the back order is processed in My Account。
P.I have paid the express fees, why the order is shipped by airmail at last?
There are some reasons, such as limitation of destination custom policy or the express package to your country will be charged with additional tax. We’ll inform you via E-mail when we adjust mode of delivery。
Q.What should I do if the package is not received?
Firstly, you can track the status in the tracking website mentioned as above. Once there’s no tracking information, you can contact us via “My Message” in “My Account” for help.
Second, you can also submit a RMA ticket when the package has not been received over 45-50 calendar days as of the delivery date.
R.What should I do if I want to change the receiving address when I am placing the order or after the order placed?
Your package will be shipped to the address you set in your Paypal account. If you would like to ship your order to another address than the one in paypal account, you may change the address in your Paypal account during the checkout process. If you still want to change the address after success checkout, you should edit your address via My Account-Orders List only if the order’s Shipping status is Unshipped or Processing.